Welcome to Detailing Experts (“we”, “our”, “us”). These Terms and Conditions outline the rules and service policies for using our website and booking our mobile car detailing and car wash services in Alberta, British Columbia, and Ontario.

By accessing our website or booking a service, you agree to these Terms & Conditions. If you do not agree, please discontinue use of our services.

1. Services Provided

Detailing Experts provides professional mobile auto detailing and car wash services at the customer’s home, workplace, or approved location.
Services include interior and exterior detailing, deep cleaning, and add-on specialty services.

All services depend on technician availability, location, and weather conditions.

2. Booking & Appointments

Scheduling a Service

• Appointments can be booked through our website, by phone, or via email.

• A booking is confirmed once you receive a confirmation message from us.

• We reserve the right to decline or modify bookings in case of emergencies, weather issues, unsafe working environments, or circumstances outside our control.

Rescheduling

• Rescheduling is free of charge when done before the appointment time.

• You may reschedule by contacting us through phone, SMS, or email.

3. Cancellation Policy

We value our customers’ time and our technicians’ schedules. The following cancellation terms apply:

• 24+ hours before appointment: Free cancellation

• Less than 24 hours before appointment: A 20% cancellation fee applies

  The fee is calculated as 20% of the total booked service amount

No rescheduling fees apply.

4. Pricing, Additional Fees & Payment

Pricing & Quotes

• Prices are listed on our website or provided directly by our team.

• Final pricing may vary based on vehicle size, condition, and chosen services.

Additional Fees – Add-Ons (if applicable)
Additional charges may apply in the following cases:

• Excessive dirt, sand, mud, or salt buildup

• Pet hair removal

• Stain or odor treatment

• Biohazard cleaning (vomit, urine, blood, etc.)

• Add-on services such as engine bay cleaning, headlight restoration, interior polishing

Travel Fee

• A fixed $10 travel fee applies to all bookings.

Payment Methods
Customers can pay securely online via debit or credit card using our payment link, or choose to pay by cash or e-transfer.
Payment is due at the time of service unless otherwise agreed in writing.

5. Customer Satisfaction Process

If a customer is not satisfied with the completed service, our policy is to:

1. Notify us within 24 hours of service completion including photos or videos where possible.
2. We will review the complaint with the technician, dispatch, and management team.
3. We will schedule a courtesy revisit to address any areas of concern at no additional cost.
4. If, after the revisit, the customer remains dissatisfied, a partial refund may be considered for any portion of the service that was not completed correctly.

Refund Policy:

• Full refunds are not automatically issued when a portion of the service has been completed.
• Refund requests are assessed only after the complaint has been investigated and, where appropriate, a courtesy revisit has been offered.
• Refunds apply only to the portion of the service that was not completed correctly and do not apply to issues resulting from pre-existing damage or non-restorable vehicle conditions.

6. Customer Responsibilities

To ensure smooth service, customers must:

• Provide safe access to the vehicle and enough working space at the location

• Remove personal belongings before service

• Ensure the vehicle is unlocked or keys are provided to the technician

We are not responsible for lost or damaged personal items left inside the vehicle.

7. Liability & Damages

We take utmost care while handling your vehicle. However, we are not liable for:

• Pre-existing damage, scratches, rust, faded paint, wear & tear, or weak materials

• Damage caused by old/brittle interior parts, trims, seals, leather, or upholstery

• Water leakage in vehicles with existing seal or weather-strip issues

Any concerns must be reported immediately after service.

8. Weather Conditions

Mobile detailing is weather dependent.
If weather prevents service from taking place or affects completion, we will:

• Reschedule at no extra cost

• Advise on the best alternatives if extreme temperatures or rain limit effectiveness

9. Privacy & Data Protection

We collect customer information only for booking, communication, and service purposes.
We do not sell or share your data with third parties.

Our full Privacy Policy outlines how we handle customer data.

10. Changes to Terms

Detailing Experts may update these Terms at any time.
Continued use of our services constitutes acceptance of the updated Terms.

11. Contact Us

For questions or concerns regarding these Terms:

Email: contact@detailingexperts.ca
Phone: (866) 964-4545

We appreciate your trust and look forward to providing you with exceptional mobile car detailing service.